Price & Promotion Policy

No Price Matching

• We do not offer price matching or price adjustments.
• Promotional discounts cannot be applied to orders placed before or after the promotional period.
• Please complete your purchase at your own discretion, as prices and promotions are subject to change without notice.

Cancellation & Refund Policy

• Cancellation requests must be submitted to info@emastable.com within 24 hours of placing your order.
• Customer-requested cancellations are subject to a 5% transaction processing fee.
• Once a tracking number has been issued, the order has entered the shipping process and cannot be cancelled.
• Orders shipped to P.O. Boxes outside of California will be automatically cancelled and refunded, less the 5% cancellation fee.

Shipping Policy

United States

• We do not ship packages over 1 lb to Hawaii.
• Free shipping is available:
  • Orders $100+ within California.
  • Orders $150+ to the contiguous U.S. outside California.
• Orders shipped to P.O. Boxes are accepted only within California and for eligible small packages.
• Customers are responsible for:
  • Packages marked delivered but reported as missing or stolen, unless shipping insurance was purchased.
  • Undeliverable or returned packages caused by an incorrect or incomplete shipping address.

Canada

• Free shipping on orders over $300 USD.
• Flat-rate shipping: $50 USD for orders under $300 USD.
• Canadian customers are responsible for all applicable customs duties, taxes, brokerage fees, and import charges.

International Orders

• Free shipping on orders over $500 USD.
• Flat-rate shipping: $70 USD for orders under $500 USD.
• If part of an international order is cancelled, shipping charges may be recalculated and applied accordingly.

Return & Damage Policy

If there is an issue with your order, please contact info@emastable.com within 7 days of delivery.

Damaged Items

Please provide clear photos of:

• the damaged item,
• the shipping box,
• and the packaging materials.

Incorrect Items

Please notify us within 7 days of delivery with pictures.

Missing Items

Please provide an unboxing photo or video showing the contents of your package within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items.
• Food items.
• Furniture, including bookcases, children's desks, and chairs. If damaged during transit, replacement parts will be provided when available.

Handmade Pottery

Many of our pottery items are handcrafted. Slight variations such as:

• uneven glazing,
• glaze pooling,
• dip marks,
• pinholes,
• or small porous spots

are natural characteristics of handmade ceramics and are not considered defects.

Standard Returns

• Eligible returns are accepted for store credit only.
• A $15 return shipping fee will be deducted from the store credit.
• Returned items must be unused and in their original packaging.
• Items returned without their original packaging are subject to a 20% restocking fee.
• Orders refused by the recipient or returned due to customer refusal are subject to a 20% restocking fee.

Please allow 3–5 business days after your return has been processed for your store credit or refund (if applicable) to be issued.

Gift Card Policy

• Gift cards cannot be combined with promotional discounts or coupon codes.
• Only one gift card may be redeemed per transaction.
• Orders using multiple gift cards will be cancelled and subject to a 5% cancellation fee.
• Promotional or giveaway gift cards expire on December 31 of the calendar year in which they are issued, unless otherwise stated.