Cancellation, Return, Shipping & Gift Card Policy

"No Price Match"

  • We do not offer any price match. Please make a purchase at your own discretion.

Cancellation Policy

  • Cancellation request must be submitted to info@emastable.com within 24 hours after placing the order.
  • 5% cancellation fee will be applied if you'd like to cancel the order.
  • Orders that go to P.O. Boxes out of California will be automatically cancelled and refunded by deducting the 5% cancellation fee.

Shipping within the U.S.

  • We do not ship the order over 1lb to Hawaii.
  • Free shipping for all the orders over $100 within California.
  • Free shipping for all the orders over $150 out of California.
  • Orders that are missing or stolen will be liable by buyers, unless insurance is purchased.
  • Undeliverable package (Or Returned package) due to the wrong address will be liable by buyers.
  • Small orders can be shipped to P.O. boxes only within California.

Shipping to Canada

  • Free shipping over $300 purchase
  • $50 Flat charge under $300 purchase
  • Canada order is subject to clearance and duty at the buyer's expense.

International Orders

  • Free shipping over $500 purchase
  • $70 Flat charge under $500 purchase

Return Policy

  • Per damaged orders, please contact us at info@emastable.com within 7 days after delivery date with the proof picture.
  • Per wrong item received, please contact us at info@emastable.com within 7 days after delivery date.
  • For missing items,  please contact us at info@emastable.com within 7 days after delivery date with the unboxing picture.
  • Pottery items may have uneven glazed or dipping paints and occasional visible porous holes. These are not considered defects.
  • Ema's Table accepts returns with $15 return shipping charge. The return will be given store credit.
  • If the returned item is not in the original package, 20% restocking fee will be charged.
  • Please allow up to 3-5 business days for your refund to go through.

The Use of Gift Card

  • Every gift card, regardless of the value, cannot be combined with any promotion.  
  • Only one gift card is allowed to be used in one transaction. The order with more than one gift cards being used will be cancelled with 5% cancellation fee.
  • Every gift card (Giveaway) will automatically be expired by the end of the calendar year (December 31st).